![]() Because I'm absolutely devastated at this point. If anyone can advise me what to do next I would greatly appreciate it. So here I am, been through hours and hours of wait for nothing from the Binance Support chat, getting bot replies on my tickets and a large sum of BUSD on my account locked. And when your account gets banned you're unable to convert your coins but Binance is generously offering you to withdraw them, although no one really cares if you hold BUSD and no exchange apart from Binance accepts BUSD. She mentioned a lot of generic things and links to a tutorial to withdraw money from Binance.Īt the moment all of my holdings are in Binance USD. It reset as nothing happened at the very end.A "lady" who responded to my ticket strangely resembles a bot. Today I've pretty much gone through the exact same procedure, although it was about 7 hours instead of 9, but same result. ![]() This was my first day trying to get any human to talk to me about the issue I had. So when I last checked it was 53, 20 minutes later I check again and it's reset.) (Obviously I didn't get to see exactly what happened because nobody would sit next to a support chat 9 hours straight, but i clearly remember that at a 50-something place the numbers go down at a rate of 1 every 5-7 minutes. As soon as it was about my turn, the chat reset like nothing happened. ![]() I was 905th in the queue in the support chat, and waited for about 9 hours to go through the queue. To say what happened next was frustrating is to say nothing. So as any sensible human being I go to Binance Support to at least clarify what happened and what I should do next. Yesterday I got an error while trying to place an order : "apologies but we are unable to provide services to you as per our terms of service" – couldn't be more f*ing clear. Thanks to symbiotic_bnbīinance Online support chat with over 1000 people queuing for 9 hours still remains ridiculous. UPD: Issue solved (partially because I posted this on Reddit).
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